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Contact Us
There are multiple ways to contact the surgery, including via telephone, email or post.
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01387 257752
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33-37 Castle Street,
Dumfries, DG1 1DL
Please note that clinical queries cannot be addressed via email. To discuss such concerns, please call the surgery and schedule an appointment. Any emails containing clinical queries will be deleted.
Change of Personal Details
Please promptly inform us of any changes to your personal information, such as address, name or phone number. You can do that by calling the surgery or downloading and completing a form found here.
Telephone Recordings
All telephone calls to and from the surgery are recorded for quality assurance and staff training purposes.
The recordings are securely stored on a system provided by Silvercloud for a period of 12 months, after which they are automatically deleted. These recordings are safeguarded by the company’s Data Protection Policy, ensuring full compliance with GDPR legislation.
For more details, please see the Telephone Recording Policy by clicking below:
Duty of Candour
The Organisational Duty of Candour is a statutory duty on Scottish organisations providing health and social care to be open and honest when something goes wrong that is not related to the course of the condition for which the person is receiving care.
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For more information please see the following documents or contact the surgery:
Suggestions and Complaints
We make every effort to give the best service possible to everyone who attends our Practice. We welcome any feedback and comments about our services and care of our patients. Nevertheless, we understand that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If you find yourself in such a situation, we request that you reach out to our Practice Manager. They will address your concerns promptly and handle the matter in a fair and amicable manner. Alternatively you can ask one of our Receptionists for a copy of our Complaints Procedure.
Website Privacy Policy
We use cookies to ensure that we give you the best experience when using our website.
We monitor our online traffic data to allow us to notice trends to improve the user experience. This allows us to view personal data such as: the title of the page being viewed, the URL of the page being viewed, the URL of the page that was viewed prior to the current page, the screen resolution, the date and time in local timezone, the files that were clicked on and downloaded, the links clicked on to an outside domain, the type of device, and the country the user is from.
You may opt out of this tracking at any time by activating the “Do Not Track” setting in your browser.
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LGBTQ+
At Greyfriars, we are LGBTQ+ friendly practice. Our dedicated team of Doctors and Nurses welcomes open conversations about matters concerning gender identity and sexual orientation. We are committed to ensuring that every patient receives equal and respectful care, and we prioritise safeguarding your confidentiality at all times.