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We are happy to register patients who live within our practice boundary. For information, contact the reception staff.

 
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Patient Registration

We are happy to register patients who live within our practice boundary. For information on whether you live within the boundary, please contact the reception staff who will be happy to assist with your query or click on the link below.

To register, please download, print and complete the form below, for each family member. Alternatively, please come into the practice and we will provide you with a paper copy of the forms. We require you to also complete our New Patient Questionnaire which can also be accessed using the undernoted link.

You will be invited to attend for a new patient medical appointment on registration.

Please notify the practice of any change in contact details so that we can keep your records up-to-date.

If you relocate outwith the practice boundary it may be necessary for you to register with a new practice.

Patient Confidentiality

Your Medical Records are confidential. Under no circumstances is information about you shared with third parties who do not directly contribute to or support the delivery and planning of your health care, unless your consent has been obtained.

Routine appointments

ALL appointments will be made by telephone initially with face to face appointments arranged if necessary. Online booking Services have been suspended temporarily. The system will be updated continually as further advice is received.

GPs are able to deal with many matters by telephone and will be dealing with as many as possible in this way. Please be assured though that if you require a GP that one will be available to deal with your concerns. The Practice Staff may however need to ask more questions to ensure that your concerns are dealt with in the best and safest way.

If you have an appointment please arrive no more than 5 minutes early, it may not be possible for you to be seen if you are late. Patients attending more than 10 minutes late will be automatically asked to reschedule. If you wish to reschedule or cancel an appointment, please let us know so that it can be offered to another patient.

Out of Hours

Patients with an urgent problem out of hours are asked to telephone 111, free of charge. Please click on the link for further information. In the event of a life threatening emergency dial 999.

Missed Appointments

Missed appointments waste practice time and prevent us from seeing patients. If you do not attend 3 appointments within a 3 month period you will receive a letter from the practice. You will not be able to book any further routine appointments without prior discussion with the Practice Manager. Continual non-attendance may risk removal from our practice list.

Zero Tolerance

This Practice supports the Scottish Executives policy on zero tolerance.

For the sake of our staff and other patients we will not tolerate any verbal aggression either within the practice, on the telephone or in the community.

Should a patient be violent, abusive or aggressive to a doctor or any member of their staff, we will ask that their name be removed from our list of patients with immediate effect.

Online Appointment and Repeat Facility

We offer online Patient Access, giving patients the opportunity to book a doctors appointment online (option suspended at present) as well as requesting repeat prescriptions. If you are interested in registering for this new service please click on the button below to download and complete the information required and return to the Practice.

A registration information letter will be made available to you to enable you to set up your online booking account.

Suggestions and Complaints

At Greyfriars Medical Centre our aim is to give the best possible care and treatment to our patients. We welcome feedback and comments about our services and aim to deal with any concerns or complaints promptly, courteously and efficiently. We consider all feedback, comments, concerns and complaints as a positive way of looking at what we do and making changes to improve our service to patients. All views will be taken seriously and our procedures are in line with NHS Complaints Procedure. Forms are available from Reception for any comments or complaints you may wish to make.

If you feel that you cannot raise the complaint with us, or you are dissatisfied with the result of our investigation, you can approach:

NHS Dumfries & Galloway Health Board

Patient Services Team

Mountainhall Treatment Centre, Bankend Road, Dumfries, DG1 4AP

Phone: 01387 272733

Email: dg.patientservices@nhs.scot

Patient Advice and Support Service

Citizens Advice Bureau (CAB)

81-85 Irish Street, Dumfries, DG1 2PQ

Phone: 0300 303 4321

Email: info@dagcas.org

Scottish Public Services Ombudsman (SPSO)

In Person: Bridgeside House, 99 McDonald Road, Edinburgh EH7 4NB

By Post: FREEPOST ENVELOPE available by telephone request.

Phone: 0800 377 7330

Website: www.spso.org.uk

 
 
 
 
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